Return Policy

Cancellation

We accept order cancellation requests before an order has been shipped or production has begun. If your cancellation request is approved, you will receive a full refund. Once an order has been shipped, it can no longer be canceled. Please refer to our Returns Policy for further information.

Returns (if applicable)

We accept returns of eligible products. Customers may request a return within 14 days of receiving their order.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. A receipt or other proof of purchase is required to complete your return. Please do not send returned items directly to the manufacturer.

Customers will be charged no more than once for shipping costs, including return shipping, where applicable. No restocking fees will be charged for returned products.

If a return is necessary because of a customer-related reason, the customer is responsible for the return shipping costs. The exact cost will depend on the shipping carrier selected. If the return is due to our error, such as an item arriving damaged or an incorrect product being delivered, the customer will not be responsible for the return shipping costs.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and credited to your original payment method within one day. Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds (if applicable)

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at support@tavrixuelo.com.